Letitia Elizabeth will endeavor to ship all in-stock orders within 24 hours of receipt, Monday to Friday, excluding holidays. Made to order collection pieces are shipped within 7-10 business days.
We use UPS for all shipments. Orders placed on a Friday will be processed and shipped the following business day. Shipping within the US is FREE with all purchases of $100 or more, and $15 for all others. All Letitia Elizabeth pieces are handmade and beautifully crafted. It is therefore important for customers to expect slight variations in each item.
INTERNATIONAL SHIPPING (including orders shipping to Canada)
If your ship-to address is outside the US, we need to provide you a quote before your transaction can be complete. Please email us at email@example.com for customer service to assist you.
For all orders that do not have a US ship-to address, please note that taxes or duties may be placed on the shipment upon receipt. Letitia Elizabeth cannot predict and is not responsible for any taxes or duties that the country we are shipping to might place on the shipment. The receiver of the shipment is responsible for these charges.
Changes to your order can be made by you at any point while placing your order. Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it. If you’ve selected the incorrect products, please review our return policy.
At this time we do not accept returns for change of mind, but will happily replace damage or defective items free of charge. If you item needs to be exchanged, please shoot an email our way at firstname.lastname@example.org within 14 days of the delivery date. Please not that the original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) with the tags attached.
International orders may be returned using any method of your choice, at your expense. We recommend using a trackable and insured service.
By visiting or shopping at Letitia Elizabeth, you accept the following terms
We are not responsible for customers incorrectly or incompletely entering information upon check-out (missing apartment number, wrong house number, etc.). Customers will be held responsible for any additional fees incurred to re-route orders.
Color – We have made every effort to accurately showcase product colors on our site, especially when it comes to our fabric swatches. Unfortunately, it is impossible to control the settings of each individual computer and we cannot guarantee that all colors will appear the same in person as they do on our site.
If you are ordering a custom pillow, we encourage you to e-mail us at email@example.com to request fabric swatches to review before placing your order.
RESTRICTIONS ON USE OF SITE
All content on the Letitia Elizabeth site, including text, graphics, logos, images, and videos, and the compilation thereof, is the property of Letitia Elizabeth or its content suppliers and is protected by copyright and other intellectual property laws. You agree not to copy, reproduce, publish, display, transmit, distribute, or modify any of the materials contained on the site, absent the prior written consent of Letitia Elizabeth.
CHANGES TO TERMS
Letitia Elizabeth reserves the right, in its sole discretion, to change the terms under which http://www.letitiaelizabeth.com is offered. The most current version of the Terms will supersede all previous versions.
We’re here to help! Please contact us at firstname.lastname@example.org if you need help finding anything or have questions about your order. We’re open Monday-Friday 9am-5pm EST.